All goods quoted for delivery shall be delivered to the address instructed by the customer. Depending on stock availability orders with multiple products will sometimes be sent out seperately in order for goods to be delivered as quickly as possible. The cost of goods delivered will be charged to the customer as defined in the details of delivery charges in the company's current published price list, or on the website. We would always endeavour to send items together, however based on stock availability, items may sometimes be sent in separate packages to ensure delivery is as quick as possible. Although guidelines have been provided, specific times and dates for delivery cannot be guaranteed. The Company shall not be liable for any loss whatsoever caused by non-delivery or delay in delivery. firstaid.co.uk require a 14 working days waiting period before being able to trace, replace or refund lost items.
Dispatching your Goods:
firstaid.co.uk's opening hours are between 8.30am and 5.00pm Monday to Friday, and our sales team will be happy to deal with any queries you might have during these times.
We’ve outgrown our existing warehouse and we are currently moving. You may experience a slightly longer lead time for you to receive your order during this period. Orders may take 2-3 days more than our standard stated delivery time but we will endeavour to despatch your order as soon as we can. We are sorry for any inconvenience this may cause.
Delivery Methods & Times
firstaid.co.uk use various delivery methods, dependant upon the weight of the parcel. These methods include Royal Mail and Courier delivery services. Standard delivery usually takes 3-5 working days from date of posting, but may take longer if circumstances beyond our control disrupt postal services. firstaid.co.uk cannot process claims for loss of goods until 14 working days (3 weeks) have passed. If the standard tracked (no signature) or recorded service has been used and the item is stated as delivered we may not be able to replace goods unless a full investigation shows the items have been stolen in transit or on delivery, a crime number may be required.
The standard delivery charge is £4.95 for orders under £40 ex.VAT or free on orders £40 or over £40 ex.VAT (UK mainland only, excluding Scottish Highlands)
For international delivery please contact our Customer Services Team.
Please note that Royal Mail classes aerosols as a prohibited item for despatch. We can usually despatch these items within the UK with no problems but any transport by air will pick up on the restricted items, this usually includes Northern Ireland, Jersey and Guernsey (although classed as UK) and Ireland. If your order includes an aerosol and the parcel is returned to us due to the prohibited item, firstaid.co.uk is not responsible for the delay or for refunding the postage but will contact you regarding delivery and discuss further options.