At firstaid.co.uk we have a no quibble returns policy.
With your delivery you receive a despatch note that gives you instructions on how and where to return goods.
If for any reason you are not happy with an item or items you have purchased from us, just return the items in their original condition including the original packaging within 30 days and we will issue a full credit for the price of the item, unless the product is specified as non returnable. If the return is as a result of our error or you feel the product is faulty then please contact the sales office on 0844 884 58 59 for instructions on how to return it at no additional charge to yourself and to arrange replacements.
To help us to identify you and your returned item quickly please contact us in advance of returning the item so that we can provide you with a returns number. This will aid us in processing the return as quick as possible. Please allow 7 - 10 working days for refunds to be completed.
For your own peace of mind we advise that returns should be sent recorded delivery as things can get lost.
Please see our Terms & Conditions of Trading for our full policy.